The modern customer support tool for your business
AI-powered, streamlined support tools, knowledge hub. Everything you need for effortless customer support, all in one place.
Trusted by leading companies
Cut down on support questions with Captain, your AI assistant
Captain is smart, it learns from past support queries and helps answer customer questions with accuracy and speed. This AI assistant keeps learning, letting support teams focus on what matters most.
Smart recommendations
Captain automatically learns from your support history to suggest relevant answers.
How do I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. We'll send you an email with reset instructions.
Thanks! That was helpful.
You're welcome! Is there anything else I can help you with?
With a significant portion of our tickets happening through chat, if your entire customer support system isn't seamless between email and chat, you're not providing the service your customers expect and strive to give customers.
Flexible legacy for business 5-25 PKRsy
Priced by the seat.
Keep all your customer conversations in one place
Connect all customer interactions across channels, email, voice, and mobile messaging platforms like WhatsApp, Facebook, Twitter and SMS - all in one conversation thread.
Alex Smith
First time user
When's my chat design due?
Just now
Alex Smith
Conversation started 2 mins ago
When's my chat design due?
Suggested replies:
View customer details at-a-glance
Make it easy for your customers to reach you
Log support issues on multiple channels
Captain routes customer messages to your support team no matter where they come from:
Captaindesk has transformed the way we engage with our customers. It's every-channel helpdesk allows us to manage conversations simultaneously across multiple channels.
Amir Salihefendić
Founder of P1 - World's first unicorn and Doist
Deliver smooth self-service experiences with our Help Center
Empower your customers with a comprehensive help center so they can find help when they need it. Customize it to match your brand and make it feel like home.
Personalize contact forms for a seamless experience
Create forms that gather exactly the information you need from customers before they submit a ticket.
Fully customizable form fields
Custom validation rules
Integrated with your knowledge base
Support article recommendations with AI search
Smart search that understands customer intent and suggests relevant help articles.
Help Center Dashboard
Total Articles
124
Monthly Views
8.5k
Help Satisfaction
94%
Ticket Deflection
38%
Top searched articles
Password Reset Guide
Updated 2 days ago
Billing FAQ
Updated 1 week ago
Getting Started Guide
Updated 3 days ago
"Easily integrated with ZenHelper - another open source app. The UX of this help desk documentation system is very pretty and on-brand."
Anne Rogers, CEO, Aberrant Cloud
What our customers say
See how businesses across industries are transforming their customer support with Captain.
"Captain has transformed our customer support workflow. The AI assistant saves our team hours every day by handling routine questions automatically."
Jessica Davis
Customer Support Manager, TechFlow
"The unified inbox has been a game-changer for us. We can now manage all customer conversations in one place, regardless of channel."
Michael Kim
Operations Director, E-Shop Plus
"Our help center powered by Captain has reduced support tickets by 42%. Customers love the self-service options and smart article recommendations."
Sarah Lewis
CX Director, HealthApp
"We scaled our support team from 3 to 15 people smoothly thanks to Captain. The onboarding and team collaboration features are exceptional."
Robert Johnson
Founder, Startup Labs
"The seamless integration with our existing tools made adoption easy. Our CSAT scores have improved by 18% since implementing Captain."
Amanda Patel
Head of Customer Success, Fintech Inc.
"Captain has transformed our customer support workflow. The AI assistant saves our team hours every day by handling routine questions automatically."
Jessica Davis
Customer Support Manager, TechFlow
"The unified inbox has been a game-changer for us. We can now manage all customer conversations in one place, regardless of channel."
Michael Kim
Operations Director, E-Shop Plus
Simple, transparent pricing
Choose the plan that fits your business needs. All plans include core features.
Starter
Perfect for small businesses just getting started with customer support.
Start free trialIncludes:
- Up to 3 team members
- Unified inbox
- Basic AI assistant
- Email & chat support
- 5 automation rules
- Basic help center
Pro
Ideal for growing teams that need advanced features and customization.
Start free trialEverything in Starter, plus:
- Up to 10 team members
- Advanced AI assistant
- Multi-channel support
- 25 automation rules
- Custom branding
- Advanced help center
- Priority support
Enterprise
For large organizations with specific requirements and dedicated support.
Contact salesEverything in Pro, plus:
- Unlimited team members
- Custom AI training
- Dedicated account manager
- Custom integrations
- 99.9% SLA
- Enterprise security
- 24/7 premium support
Frequently Asked Questions
Can I switch plans later?
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll be prorated for the remainder of your billing cycle.
Do you offer a free trial?
Yes, all plans come with a 14-day free trial. No credit card required to start.
What payment methods do you accept?
We accept all major credit cards and can arrange invoicing for Enterprise plans.
Can I get a demo before deciding?
Absolutely! You can schedule a personalized demo with our team to see how Captain can work for your specific needs.
Help Center
Find answers to common questions or reach out to our support team for personalized assistance.
Search for answers
Getting Started Guides
Using Captain AI
Analytics & Reporting
Account Settings
Need more help?
Our support team is available 24/7 to answer your questions and help you get the most out of Captain.
Email us at
support@captaindesk.com
Live chat
Available on our website
Call us
+1 (888) 555-0123
Frequently Asked Questions
Contact
Have questions or need help? Get in touch with our team and we'll get back to you shortly.
Our Offices
Visit us at one of our offices around the world or schedule a virtual meeting.
Frequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday from 9am to 6pm EST. For urgent issues, we offer 24/7 emergency support for Enterprise customers.
How quickly will you respond?
We aim to respond to all inquiries within 24 hours. For Enterprise customers, we guarantee a response within 2 hours during business hours.
Can I schedule a demo?
Yes! Select "Request a Demo" in the contact form, and our sales team will reach out to schedule a personalized demo of Captain's features.
Do you offer implementation support?
Absolutely. All Pro and Enterprise plans include implementation support to help you get set up and ensure your team gets maximum value from Captain.